Refunds and Returns Policy

Effective Date: 14/07/2024

At Kenya Stationery Shop, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a fair and straightforward returns and refunds policy.

1. Returns

1.1. Eligibility for Returns:

  • You may return most items purchased from www.kenyastationeryshop.com within 14 days of receipt.
  • To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
  • Certain items, such as customized products, perishable goods, or items marked as non-returnable, may not be eligible for return.

1.2. Initiating a Return:

  • To initiate a return, please contact our customer support team at [email protected] with your order number, details of the item you wish to return, and the reason for the return.
  • Our team will provide you with instructions on how to proceed with the return.

1.3. Return Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

2. Refunds

2.1. Processing Refunds:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2.2. Partial Refunds:

  • Partial refunds may be granted in certain situations, such as items not in their original condition, damaged or missing parts not due to our error, or items returned more than 14 days after delivery.

3. Exchanges

3.1. Exchanges:

  • If you need to exchange an item for the same product, please email us at [email protected]. We will guide you through the process.
  • Exchanges are subject to product availability. If the item is not available, a refund will be issued.

4. Non-Returnable Items

4.1. Non-Returnable Items Include:

  • Customized or personalized items.
  • Perishable goods.
  • Items marked as non-returnable at the time of purchase.

5. Damaged or Defective Items

5.1. Reporting Damages:

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue.
  • We will arrange for the return and replacement of the item at no additional cost to you.

6. Contact Information

6.1. Customer Support:

  • For any questions or concerns about our refunds and returns policy, please contact our customer support team at [email protected].
  • Address: Nairobi, Kenya

7. Policy Changes

7.1. Updates to Policy:

  • We reserve the right to update or modify this refunds and returns policy at any time. Any changes will be posted on this page with the effective date.

By providing a comprehensive refunds and returns policy, we aim to ensure transparency and customer satisfaction. We encourage you to review this policy periodically and to contact us if you have any questions.

Thank you for shopping at Kenya Stationery Shop.